Privacy Policy

Privacy Policy

Gold Coast Candle Company is committed to protecting our customer's privacy in accordance with the National Privacy Principles set out in the  Privacy Act 1988 (Cth).

This Privacy Policy describes what information we collect about you, how we use it, and your rights. In this document,“we” or “us” refers to Gold Coast Candle Company, the data controller of personal data collected via or in connection with www.goldcoastcandlecompany.net.au and any associated application. We may, from time to time, review and update this Privacy Policy including, but not limited to, taking into account new laws, regulations, and technology.

What personal data do we collect about you?

We collect personal data from you when you provide it to us directly and through your use of our website. This information may include:

Information Directly from Users

Your name, contact details, product reviews, email address, and address details, which you may disable to use at any time.

Automatically Collect

• Automatically collect information through cookies, including information about your interaction with content and services available here.
• Information from other sources
• Information you provide us when you participate in a survey
• Transaction and billing information, (e.g. credit/debit card details and delivery information)

How do we use this personal data?

• To ensure we can provide you the best service possible
• To fulfill any orders placed through the website and maintain your online account
• To personalise the website to you and show you content based on your account information, purchase history, and browsing activity
• To monitor, improve and maintain the website
• To send you marketing messages and show you targeted advertising with your permission
• To provide functionality, analyse performance, fix errors, and improve usability and effectiveness of our services
• To enable our voice, image, and camera services when used for responding to your requests
• For security purposes, to screen fraud and where necessary, to protect ourselves and third parties

Who do we share this personal data with?

We do not sell or rent any of your personal data, including your name, address, email address, or credit card information to any third party for marketing purposes including your name, address, email address, or credit card information. We may need to share customers’ personal data with third parties under the following circumstances:

• For delivery and IT services with our suppliers and service providers working for us, such as delivery companies and IT service providers
• For a seamless service, such as payment service providers
• When it comes to complying with the law and regulations or other lawful requests for the information we receive or to otherwise protect our rights
• In the event that we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. We will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.
• Otherwise, where we have your consent or are otherwise legally permitted to do so

Marketing Purposes

We love to communicate with our customers. If you have provided consent, we may use your personal data to send you marketing messages by email or phone to keep you updated on our products and services.  

If you no longer want to receive marketing messages from us, change your preferences at any time by contacting us. If you unsubscribe from marketing, please note any service-based communications, such as order updates, will not be stopped.  

You may also see ads for our products on third-party websites, including on social media. These ads may be tailored to you using cookies, which enable us to track your web activity and serve ads to customers who have visited our website. If you no longer want to see tailored ads, change the cookie and privacy settings on your browser and third-party websites.

Security Concerns

We do everything within our power to ensure your personal data is protected at all times on our website. However, we cannot guarantee the security and integrity of the information that has been transmitted to our website.

You are responsible for maintaining the secrecy of any credentials that can be used to access any account or service. If you suspect any unauthorized activity, please report this to us immediately.

Accessibility for Children

We do not market to or intend to sell products or services to children under the age of 18. We do sell products and services intended for use by children, but only for purchase by adults. If you are under 18, you may use our website only with consent from a parent or guardian.

Cookies to Enhance Your Web Experience

Cookies are text files containing small amounts of information, which are downloaded to your device through your web browser when you visit any website. Cookies allow a website to recognize a user’s device. They are used to make websites work more efficiently, remember your preferences, and improve your experience on our site.  

With these, we enable our systems to recognise your browser or devices. They facilitate the provision and improvement of our services and products.

You can configure your computer to disable or “do not accept” cookies.

You can still use our website even if you choose to disable cookies.

Users’ Rights – Here “You” and “Your” are used for users.

• You reserve the right to access, correct, update, delete and request the erasure of your personal data.
• You also have the right to object to your personal data being used for certain purposes, such as marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.
• You may use familiar measures to protect their data, such as encryption and multifactor authentication.
• You may use the “Help” feature on most browsers and devices to prevent your browser or device from accepting new cookies.

Data Retention Marketing’ above, for more details of how to opt-out of marketing.

You may use familiar measures to protect their data, such as encryption and multi-factor authentication.

You may use the “Help” feature on most browsers and devices to prevent your browser or device from accepting new cookies.

Data retention 
When you place an order through the website, we maintain your Order Information for our records unless you wish us to remove your Personal Information from Our Website.  

Contact Us

Shop 7/50 James Street Burleigh Heads QLD 4220

Tel: 07 5650 0769

support@goldcoastcandlecompany.com.au